Search found 1923 matches

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by James
Tue Dec 03, 2019 12:10 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity 1.8.2 + OpenSC PKCS11
Replies: 5
Views: 136

Hi salt_of_the_moon, Thanks for posting your logs. It does appear OpenSSL is unhappy with the certificate/signature: it should be something we can find a solution to. Would you be able to increase the verbosity of the log, and post it here (or email it to us if you'd prefer not to have it publicly a...
by James
Thu Nov 28, 2019 8:31 pm
Forum: Viscosity Support (Mac Version)
Topic: Connection timeout 1.8.3b2
Replies: 1
Views: 30

Hi sentience,

Please refer to the suggestions in the following KB article:
https://www.sparklabs.com/support/kb/article/error-tls-error-tls-key-negotiation-failed-to-occur-within-60-seconds/

Cheers,
James
by James
Tue Nov 26, 2019 1:49 pm
Forum: Viscosity Support (Mac Version)
Topic: Unable to connect Viscosity 1.8.2
Replies: 3
Views: 51

Hi Jingyi, It appears you have "Digital Guardian" causing issues on your machine as well (the "Auto-AgentMac-7.5.1-hotfix/sasource/dgagent" part of the error indicates it is their software). It is trying to inject itself into the OpenVPN process and crashing it. I recommend getting in touch with you...
by James
Tue Nov 26, 2019 1:14 pm
Forum: Viscosity Support (Mac Version)
Topic: Unable to connect Viscosity 1.8.2
Replies: 3
Views: 51

Hi Jingyi, Thanks for posting your log. It indicates that OpenVPN is unable to start: it's highly likely it is being mistakenly blocked by third party security software on your machine. We've had at least one report of software called “Digital Guardian” causing issues. If you've installed any AntiVi...
by James
Fri Nov 22, 2019 8:19 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity was unable to install its helper tool and must now quit.
Replies: 4
Views: 161

I'm afraid it's not something we've seen before, or had any other reports for, so I'm afraid I can't offer a concrete solution. The error message would seem to indicate that Viscosity is attempting to send an Apple Event to another process not signed by us. Viscosity isn't designed to do anything li...
by James
Fri Nov 22, 2019 3:36 pm
Forum: Viscosity Support (Mac Version)
Topic: No more connection since last update
Replies: 5
Views: 144

Which one do you recommend? I'm afraid we steer clear of recommending any VPN Service Providers. The closest we come is a list of VPN Service Providers that have setup guides for Viscosity and claim to offer support to Viscosity users here: https://www.sparklabs.com/support/kb/article/vpn-service-p...
by James
Thu Nov 21, 2019 10:46 am
Forum: Viscosity Support (Windows Version)
Topic: vpn disconects after upgrade to 1.8.2
Replies: 3
Views: 129

Hi fvdb,

More information about why you're unable to connect can be found in the OpenVPN log:
https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/

If you'd like help deciphering the log for your connection, please feel free to post it here and we'll take a look.

Cheers,
James
by James
Thu Nov 21, 2019 10:43 am
Forum: Viscosity Support (Mac Version)
Topic: 1.8.2 and older VPN keys broken
Replies: 1
Views: 82

Hi Dave,

You can try the temporary fix listed in the following forum post, however please note we haven't tested it for local certificates:
https://www.sparklabs.com/forum/viewtopic.php?f=3&t=2781#p8426

Cheers,
James
by James
Wed Nov 20, 2019 8:54 pm
Forum: Viscosity Support (Mac Version)
Topic: No more connection since last update
Replies: 5
Views: 144

Hi MorphoV, Thanks for posting your log. The important line is: CA signature digest algorithm too weak This indicates that the Certificate Authority (CA) used to generate the OpenVPN server's certificate is using an insecure and out of date digest algorithm, potentially compromising the security of ...
by James
Wed Nov 20, 2019 10:18 am
Forum: Viscosity Support (Mac Version)
Topic: No more connection since last update
Replies: 5
Views: 144

Hi MorphoV,

More information on why you're unable to connect should be available in the OpenVPN log. Please feel free to post a copy of the log here if you'd like help taking a look.
https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/

Cheers,
James
Search found 1923 matches Page 1 of 193