Cannot connect to VPN

[ianchan]

Hi,

We are using Viscosity (for Windows 7) and openvpn (for XP Pro).

We cannot access to our VPN server and got this message from Viscosity:-
"A valid network to the remote server does not exist. Please make sure your computer has a valid network connection and try again. Viscosity can leave this connection disconnected, or it can automatically connect it when a valid network becomes available"

Below is the error message which captured from Windows XP system using OpenVPN:-
Mon Dec 12 16:08:10 2011 OpenVPN 2.2.1 Win32-MSVC++ [SSL] [LZO2] built on Jul 1 2011
Mon Dec 12 16:08:10 2011 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Mon Dec 12 16:09:02 2011 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Mon Dec 12 16:09:02 2011 LZO compression initialized
Mon Dec 12 16:09:02 2011 Control Channel MTU parms [ L:1542 D:138 EF:38 EB:0 ET:0 EL:0 ]
Mon Dec 12 16:09:02 2011 Socket Buffers: R=[8192->8192] S=[8192->8192]
Mon Dec 12 16:09:02 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:02 2011 Data Channel MTU parms [ L:1542 D:1450 EF:42 EB:135 ET:0 EL:0 AF:3/1 ]
Mon Dec 12 16:09:02 2011 Local Options hash (VER=V4): '41690919'
Mon Dec 12 16:09:02 2011 Expected Remote Options hash (VER=V4): '530fdded'
Mon Dec 12 16:09:02 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:07 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:12 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:17 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:22 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.
Mon Dec 12 16:09:27 2011 RESOLVE: Cannot resolve host address: mymazars.dyndns.org: [NO_DATA] The requested name is valid but does not have an IP address.

Please advise on how to resolve this issue. Already 4 days we cannot access to the VPN.

Thank you.

Ian

[James]

Hi Ian,

I believe we may have already addressed this one via email, but basically "mymazars.dyndns.org" is not a valid address (it has no DNS record associated with it). dyndns.org addresses are typically associated with a dynamic DNS - most likely you'll need to log into your dyndns.org account (or whoever set it up) and fix up the DNS record for the domain.

Cheers,
James