Hi mhowells, The server is rejecting your attempt to connect citing incorrect username and password. If you're sure these details are correct, there could be a couple of things at play: - You could have a firewall rule on your WiFi connection blocking or altering the connection attempt - You could h...

Hi tahir,

Could you please post a copy of your log after connecting and we can see what is going on - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/

Regards,
Eric

Hi dramauh, It sounds like you might have an IP clash when at work. The first thing to check is if this is the case, and then if anything is changing after a period of time. I'd recommend taking a copy of the following commands from Command Prompt after you initially connect and everything is workin...

Thanks for the feedback, NanoG6, it's very much appreciated!

Hi NanoG6, The latest beta should allow you to use Metro Apps without needing to make any changes to the adapter. To make sure the solution you've been using isn't causing any issues, I'd recommend removing the adapter via Device Manager, or uninstalling and reinstalling Viscosity, then trying to co...

Thanks for letting us know! We'll continue to investigate the problem in the mean time.

Regards,
Eric

Hi SomeOneInEurope, It looks like DNS has become stuck somehow. Could you please do the following: Open Task Manager and go to the Services Tab. Locate ViscosityService in the list, right click it and select Stop, then right click it again and select Start. This should restore DNS to how it was befo...

Hi SomeOneInEurope, Thanks for the report. Could you please post a copy of your routing table and ipconfig after disconnecting? To get these, open a Command Prompt and type in the following each followed by Enter: route print ipconfig -all You may with to email these to us instead as this is a publi...

Hi datevat,

This is currently not possible with Viscosity but is a planned feature.

Regards,
Eric

Hi Greg, I'm afraid if the problem is not occurring with the firewall down, the firewall is most likely dropping or blocking the connection unintentionally after a period of time. The only other possibility could be that your Internet connection may be dropping out, a short dropout could cause an RD...