Search found 1003 matches

Search found 1003 matches Page 1 of 101
by Eric
Fri Nov 20, 2020 10:18 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 15
Views: 3147

Hi Phil, There is no way we can force it to do an NCSI check unless a network change happens. As you have noted, disconnecting and reconnecting will do this for example. I'm afraid we see this from time to time on WiFi as well with no VPN connected. Modern Standby could be causing issues here, could...
by Eric
Thu Nov 19, 2020 11:14 am
Forum: Viscosity Support (Windows Version)
Topic: DNS problem.
Replies: 1
Views: 77

Hi Dennis, This is a bug that can sometimes occur that is caused by older versions of Windows when adapter order is changed. We added further mitigations in 1.9 however I'm afraid we're having problems resolving this completely. This is no longer an issue on Windows 10 1809 and higher as we can use ...
by Eric
Mon Nov 16, 2020 9:55 am
Forum: Viscosity Support (Windows Version)
Topic: Problems connecting
Replies: 1
Views: 109

Hi tonyhpost, Could you please post a copy of your log and we can take a look if there's anything obvious? Please allow two minutes for the connection to time out to grab a copy of the log if you think the connection is hanging - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/ Plea...
by Eric
Wed Nov 11, 2020 8:31 am
Forum: Viscosity Support (Windows Version)
Topic: Downgrade to previous release?
Replies: 2
Views: 295

Hi mcjoppy,

Thank you very much for your report. A beta feature made it's way into production that shouldn't have. We have now re-released version 1.9 (Build 1695) which is available via Automatic Updates, this will resolve this issue.

Regards,
Eric
by Eric
Wed Nov 11, 2020 8:31 am
Forum: Viscosity Support (Windows Version)
Topic: No Username Password window with 1.9
Replies: 2
Views: 353

Hi dsafford,

Thank you very much for your report. A beta feature made it's way into production that shouldn't have. We have now re-released version 1.9 (Build 1695) which is available via Automatic Updates, this will resolve this issue.

Regards,
Eric
by Eric
Tue Nov 10, 2020 8:01 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 15
Views: 3147

Hi Phil,

Thanks for the feedback, it's highly appreciated. We're expecting 1.9 to be released this week.

Regards,
Eric
by Eric
Mon Nov 09, 2020 8:25 am
Forum: Viscosity Support (Windows Version)
Topic: DNS gets messed up sometimes
Replies: 9
Views: 7806

Hi nsumner, As previously mentioned, if you still have "127.0.0.1" lingering, this is coming from somewhere else. Viscosity does not use this address anymore. Cisco Umbrella, AnyConnect, and various DNSCrypt tools use this address and could be installed on your system creating a conflict for example...
by Eric
Fri Nov 06, 2020 10:08 am
Forum: Viscosity Support (Windows Version)
Topic: Connecting issues
Replies: 1
Views: 291

Hi Totalbc, Your connection is being immediately interrupted, this will most likely be caused by a bad connection somewhere between you and the server, this could be your WiFi, Internet connection or at the servers end. Please try using a UDP connection unless you have a specific need to be using a ...
by Eric
Fri Oct 30, 2020 11:25 am
Forum: Viscosity Support (Windows Version)
Topic: Beta 1.9
Replies: 8
Views: 1302

Hi Chris, Microsoft have still released no updates or documentation on what changes they've made, I'm afraid we're stuck on their timetable with this one. Until they release updated APIs that are deemed stable (i.e. won't have major changes in future developer builds), I'm afraid we won't be able to...
by Eric
Thu Oct 29, 2020 11:01 am
Forum: Viscosity Support (Windows Version)
Topic: Kill switch script requires elevation
Replies: 1
Views: 232

Hi ivy, Please ensure you have followed all the steps here or the route-pre-down script will not run - https://sparklabs.com/support/kb/article/preventing-network-and-dns-traffic-leaks/#preventing-network-leaks-when-a-drop-out-disconnect-occurs The log may also have information on why the script is ...
Search found 1003 matches Page 1 of 101