Hi MikeSK,

Could you please open a Command Prompt and send us the output of the following two commands? Type each one in then press Enter:

ipconfig -all
route print

You may wish to email these to us instead to [email protected] as this is a public forum.

Regards,
Eric

Hi MikeSK,

Thanks for sending that. I think we've found the problem and implemented a fix. Could you please try updating to 1.8.5 Beta 8 and let us know if the problem is still present?

Regards,
Eric

Hi Andrew,

If a dropout/modem reboot lasts for that long, you are probably better off letting Viscosity handle the dropout in this case.

Regards,
Eric

Hi troveitech, I'm afraid I haven't seen this one happen before, how long do these occasional network dropouts last for off interest? Disabling persist-tun is unlikely to help here unless there is a bug in OpenVPN we're unaware of, if it does help, please do let us know and we'll investigate that sp...

Thanks, bubi54! We'll get that fixed.

Regards,
Eric

Hi mc753, Is this a company provided laptop and if so, was it provided with Viscosity already installed? The error indicates that Viscosity Service is not running elevated. By default, Viscosity Service is installed as the SYSTEM user, however this has either not happened and the service is running ...

Hi pirx, All older (platform specific) keys are per user, right? This is up to you. You can use your volume licenses per user or per machine, but you cannot mix these licensing options, more information here - https://sparklabs.com/support/kb/article/using-your-license-on-multiple-computers/#using-a...

Hi Pirx, Details on what type of license a serial is are included in your license email. If you do not have a copy of your original license email, you can resend them here - https://sparklabs.com/support/kb/article/resending-license-details/ It is not possible to see in Viscosity what license is cur...

Hi bubi54,

I have emailed you a copy of the updated localization files to your forum email address.

Regards,
Eric

Hi Roland, Thanks for the feature suggestion. We will add this to our feedback list as with all the feedback we receive, however this is quite a specific feature request that I doubt will be bumped up the list very quickly. Instead, may I offer an alternative solution you may wish to consider, this ...