Hi, We generally recommend you contact your VPN Provider for assistance with connection issues - https://sparklabs.com/support/kb/article/how-do-i-find-out-who-my-vpn-provider-is/ We have some troubleshooting advice which you can try, you are welcome to post a copy of your log here if you are still ...

Hi nsumner, This sounds like you may have a routing clash rather than a DNS problem. Are you able to ping servers beyond the VPN server for each connection? Are you able to resolve IPs directly using nslookup <FQDN> <server>? If you'd like further assistance, could you please post a copy of both con...

Hi datevat, System.Management is the .NET interface to querying the system about devices and hardware. Usually if the fault is within Viscosity you would see an application stacktrace in Event Viewer as well, the ones you have posted are from the System itself. I understand that you may not be seein...

Hi datevat, These events usually come in a pair, is there a second event with more information being posted at roughly the same time to the Event Viewer? At a glance though it looks like the service is being forcibly terminated, for example by forcibly restarting when Windows prompts you after resta...

Hi Mike, Thanks for the feedback, we'll take a look and see what we can do to stop the menu crossing to another monitor. The menu is actually opened at the mouse position. This decision was made on purpose as the menu can be quite large if you have a lot of connections and unfortunately you're in an...

Hi neradp, This certainly isn't something intended, nothing Viscosity related would be copying the driver to Windows temp. The best way to force an uninstall is to install an adapter, then from Device Manager, uninstall the driver and tick to the option to delete the device driver. If this is not wo...

Hi datevat,

Viscosity's Installer is already trying to stop the service before replacing it and start the service again at the end of installation/update. There are no additional commands that need to be added.

Regards,
Eric

Hi datevat, Please refer specifically to the following which has some general information on updating with package managers and also contains some information on how to stop/start the service using command line - https://sparklabs.com/support/kb/article/deploy-viscosity-windows-under-a-gpo-group-pol...

Hi datevat,

This sounds like a permissions issue on the user running the installer. We have some information here that might help - https://sparklabs.com/support/kb/article/deploy-viscosity-windows-under-a-gpo-group-policy-environment/

Regards,
Eric

Hi lifenxu,

Your VPN supplier should have provided you with a username and password to go with the connection. You will need to contact them for your username and password for the connection.

Regards,
Eric