Search found 986 matches

Search found 986 matches Page 1 of 99
by Eric
Thu Sep 24, 2020 5:11 pm
Forum: Viscosity Support (Windows Version)
Topic: Beta 1.9
Replies: 3
Views: 27

Hi Chris, We've grabbed the latest insider Dev channel build and confirm there is a problem with the insider builds with our new driver. We'll add it to our list to investigate. In the mean time, you can switch to the old driver with the drop down in Preferences -> Advanced and be able to use the la...
by Eric
Thu Sep 24, 2020 10:39 am
Forum: Viscosity Support (Windows Version)
Topic: Creating Adapter
Replies: 7
Views: 59

Hi Juerg, In short, there was a dead lock happening when we tried to get diagnostics data on why the driver install failed. The irony here is the driver install wasn't failing, Windows has just started randomly reporting it has in some cases since a recent update. In your case, it seems it must have...
by Eric
Thu Sep 24, 2020 10:35 am
Forum: Viscosity Support (Windows Version)
Topic: Beta 1.9
Replies: 3
Views: 27

Hi Chris, Thanks for the feedback. If possible, could you please update to the beta again and let us know what the status of the Virtual adapter is in device manager? It should appear in Properties, you may need to enable the device to get a status other than Disabled. Once done, you can simply reve...
by Eric
Wed Sep 23, 2020 4:57 pm
Forum: Viscosity Support (Windows Version)
Topic: Creating Adapter
Replies: 7
Views: 59

Hi Juerg, We've just released Viscosity 1.9 Beta1 which has a fix for an issue like this, except in the few reports we've had it's only occurred extremely rarely, never consistently like it has for you. We'd appreciate if you would give the latest beta a go and let us know if it resolves this issue ...
by Eric
Tue Sep 22, 2020 10:33 am
Forum: Viscosity Support (Windows Version)
Topic: Creating Adapter
Replies: 7
Views: 59

Hi Juerg,

While in the Creating state and after the device is created, can you please check Task Manager for tapinstall.exe. If you see this, please terminate this process and see if Viscosity goes back to a normal state.

Regards,
Eric
by Eric
Mon Sep 21, 2020 5:36 pm
Forum: Viscosity Support (Windows Version)
Topic: Creating Adapter
Replies: 7
Views: 59

Hi Juerg,

If you go to properties on the created adapter in Device Manager and Enable the adapter, what is listed as the device status?

Regards,
Eric
by Eric
Mon Sep 21, 2020 10:08 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 10
Views: 1229

Hi Pat, I'm afraid we're seeing this both ways at the moment. We're seeing users who have problems with Viscosity and not OpenVPN GUI, and we are seeing users who have issues with OpenVPN GUI and not Viscosity. It does seem to be random and down to when NCSI does it's check in relation to when the V...
by Eric
Thu Sep 10, 2020 10:06 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 10
Views: 1229

Hi kderby, I'm afraid there is not much we can do about this as we cannot control how Windows checks network connectivity. We have made reports to Microsoft. The problem even effects Windows built in VPN protocols like PPTP/L2TP. The problem does appear to be fixed in Windows 10 20H2 (Insider builds...
by Eric
Fri Sep 04, 2020 9:20 am
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect to hosts on network
Replies: 3
Views: 110

Hi Maiadog, If you are unable to ping the VPN Server, it means that either something is blocking the traffic at either the local or remote end, or the server or client is misconfigured, for example non-matching or too aggressive ping-restart values. You may wish to try dropping the users MTU and fra...
by Eric
Thu Sep 03, 2020 9:01 am
Forum: Viscosity Support (Windows Version)
Topic: Unable to connect to hosts on network
Replies: 3
Views: 110

Hi Maiadog, At a glance from your log, my first guess would be a firewall is blocking traffic on your local PC. This could be AV software as well blocking OpenVPN traffic. Please try rebooting, disabling any AV or firewall software you have installed and trying again. Are you able to ping the VPN se...
Search found 986 matches Page 1 of 99