Search found 1146 matches

Search found 1146 matches Page 1 of 115
by Eric
Fri Apr 29, 2022 12:41 pm
Forum: Viscosity Support (Mac Version)
Topic: I have a problem with my VPN
Replies: 1
Views: 503

Hi henryevans,

Please try going through the following troubleshooting first - https://sparklabs.com/support/kb/articl ... connection

If the issue persists, we'd recommend contacting your VPN Provider (Company IT) for assistance.

Regards,
Eric
by Eric
Fri Apr 29, 2022 11:22 am
Forum: Viscosity Support (Windows Version)
Topic: Unable to execute file: ViscosityService.exe
Replies: 1
Views: 589

Hi Xenomorph, I'm afraid we've never had an issue like this reported before so it is most likely specific to your environment. It sounds like AV is quarantining the file as it is being written by the installer. If you uninstall 1.9.4 and then download and install the latest version from our website,...
by Eric
Tue Apr 12, 2022 8:51 am
Forum: Viscosity Support (Windows Version)
Topic: Need assistance to find a solution to my occasional disconnects.
Replies: 5
Views: 1025

Hi KStroSec, The address pointing into the VPN over that route suggests that your ethernet connection is dropping out. I'm afraid though, you have tried everything we'd suggest. It's possible the dock you are using is being overdrawn on power and causing a short cut to power, so I'd suggest trying y...
by Eric
Mon Apr 11, 2022 8:47 am
Forum: Viscosity Support (Windows Version)
Topic: Completely remove Viscosity for a fresh install
Replies: 0
Views: 1056

Hi Stefan, If all you want to do is remove the license, exit Viscosity and then run the following command from a command prompt: "C:\Program Files\Viscosity\Viscosity.exe" SetPref License deletepref Next time you start Viscosity you will be prompted to enter a new license (or can enter a n...
by Eric
Fri Mar 11, 2022 11:53 am
Forum: Viscosity Support (Windows Version)
Topic: Ship complete bundle to remote users (client, configuration, certificates)
Replies: 3
Views: 1134

Hi nycvelo,

Exporting a connection from Viscosity will include everything; configuration, certificates, keys, scripts, etc.

If you are making a bundle, it is up to you to ensure you include everything the configuration needs when creating it.

Regards,
Eric
by Eric
Fri Mar 11, 2022 8:11 am
Forum: Viscosity Support (Windows Version)
Topic: Ship complete bundle to remote users (client, configuration, certificates)
Replies: 3
Views: 1134

Hi nycvelo, We have a guide here for bundling a Viscosity installer with configurations and any settings you want to change - https://sparklabs.com/support/kb/article/bundling-viscosity-with-vpn-connections-preferences-windows/ Alternatively, you can have them install Viscosity, then send them a zip...
by Eric
Tue Feb 22, 2022 8:07 am
Forum: Viscosity Support (Windows Version)
Topic: windows integrated virtual smart card
Replies: 3
Views: 1398

Hi NL_, Thanks for emailing the log. The log indicates that the TPM has denied access to the request to sign. The signing request is originating from the service in your log. As a first step, if possible, please move your virtual smart key to the user-scope certificate store so it is only accessible...
by Eric
Mon Feb 21, 2022 8:10 am
Forum: Viscosity Support (Windows Version)
Topic: windows integrated virtual smart card
Replies: 3
Views: 1398

Hi NL_, Could you please post a complete copy of your log with the verb raised, this should reveal more information about what is going on - https://sparklabs.com/support/kb/article/logs-and-information-to-provide-support-staff/#2-connection-log-with-increased-logging As this is a public forum, you ...
by Eric
Tue Feb 08, 2022 8:31 am
Forum: Viscosity Support (Windows Version)
Topic: Unexpected behavior with SSO
Replies: 11
Views: 3500

No worries, Lance, thanks for taking a look for us. We'll keep an eye on the updates from Microsoft.

Please let us know if you have any problems with the example provided for auth-tokens in the mean time.

Regards,
Eric
by Eric
Mon Feb 07, 2022 3:33 pm
Forum: Viscosity Support (Windows Version)
Topic: Unexpected behavior with SSO
Replies: 11
Views: 3500

Hi Lance,

They wouldn't be tagged as Viscosity. They would be tagged as Microsoft Edge or WebView2 or something like that. Effectively anything that has a timestamp up to a couple of seconds either side of the issue occurring.

Regards,
Eric
Search found 1146 matches Page 1 of 115