Search found 1127 matches

Search found 1127 matches Page 1 of 113
by Eric
Fri Nov 19, 2021 9:08 am
Forum: Viscosity Support (Windows Version)
Topic: Routing with domain instead of IP
Replies: 1
Views: 60

Hi xredfox0, You can set a domain instead of an IP address when adding a route in Viscosity. The IP address will then be resolved when connecting. However, this won't constantly update the IP address. If the IP changes while connected, you would need to reconnect for the new IP, or add the route man...
by Eric
Tue Nov 16, 2021 11:38 am
Forum: Viscosity Support (Windows Version)
Topic: Connection-specific DNS Suffix Search List not applied in Windows 11
Replies: 2
Views: 87

Hi basseed, Per our email back and forward I'm just posting a follow up in case anyone else comes across this. We have reported this to Microsoft and received a confirmation that there is a bug in Windows 11 where domain suffixes (DHCP Option 119 and static) are ignored by the operating system. Ther...
by Eric
Mon Nov 15, 2021 12:08 pm
Forum: Viscosity Support (Windows Version)
Topic: Connection-specific DNS Suffix Search List not applied in Windows 11
Replies: 2
Views: 87

Hi basseed, Could you please post the following as well as a copy of your ipconfig output - https://sparklabs.com/support/kb/article/logs-and-information-to-provide-support-staff/ As this is a public forum, you're welcome to email this to us instead - https://sparklabs.com/support#contact Regards, E...
by Eric
Fri Nov 12, 2021 10:55 am
Forum: Viscosity Support (Windows Version)
Topic: VC Redist 2019
Replies: 1
Views: 69

Hi Kelvinsr,

Thanks for the report. We're aware of this issue and it is fixed in the latest beta. The next release will no longer exhibit this behaviour.

Installing the VC Redist or WebView2 runtime ahead of installing Viscosity will prevent this issue in the mean time.

Regards,
Eric
by Eric
Tue Nov 09, 2021 6:32 pm
Forum: Viscosity Support (Windows Version)
Topic: Windows is reporting a problem with Viscosity's network interface. Status :-1
Replies: 3
Views: 105

Hi mcleanit,

The troubleshooters only tend to fix obvious issues in my experience, there's no harm trying them though. "Reset this PC", or a complete reimage is what I'd recommend though for a single machine having a localised issue within a fleet.

Regards,
Eric
by Eric
Tue Nov 09, 2021 10:26 am
Forum: Viscosity Support (Windows Version)
Topic: Windows is reporting a problem with Viscosity's network interface. Status :-1
Replies: 3
Views: 105

Hi mcleanit, A status of -1 means that Viscosity & ViscosityService are being blocked from accessing system resources and information. The most likely culprit is AV or enterprise security software which is blocking either process. Please ensure both processes are whitelisted, you may wish to try...
by Eric
Mon Nov 08, 2021 9:47 am
Forum: Viscosity Support (Windows Version)
Topic: Authentication failed - Repeatedly
Replies: 5
Views: 243

Hi VIClarke,

You will need to contact your VPN Provider for assistance, they will be able to see on their server why your authentication is being rejected - https://sparklabs.com/support/kb/articl ... ovider-is/

Regards,
Eric
by Eric
Fri Nov 05, 2021 11:04 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 17
Views: 10760

Hi Frank, Please ensure if you are connected to both WiFi and Ethernet, that one doesn't have a clash with your VPN connection, this will cause the No Internet status to appear. Please also ensure that your WiFi connection in the WiFi list displays "Connected" and not "No Internet&quo...
by Eric
Mon Nov 01, 2021 12:03 pm
Forum: Viscosity Support (Windows Version)
Topic: Authentication failed - Repeatedly
Replies: 5
Views: 243

Hi bill74, We'd highly appreciate some more information about your server setup so we can try and see if there is an issue with OpenVPN 2.5 we can solve, or provide future advice to how to fix the issue. Are you able to let us know anything about your server setup? For example, the OpenVPN version, ...
by Eric
Fri Oct 29, 2021 6:30 pm
Forum: Viscosity Support (Windows Version)
Topic: Authentication failed - Repeatedly
Replies: 5
Views: 243

Hi bill74,

If you go to Preferences -> Advanced, change the OpenVPN Version to 2.4, then try to connect again, are you able to connect?

Regards,
Eric
Search found 1127 matches Page 1 of 113