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- by Eric
- Thu Aug 26, 2021 6:09 pm
- Forum: Viscosity Support (Mac Version)
- Topic: Viscosity Helper Connection Failed
- Replies: 21
- Views: 20719
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link: https://www.sparklabs.com/forum/viewtopic.php?f=3&t=3039&p=9410#p9410 Hi cNone, Thanks for the feedback, we're investigating at the moment...
- by Eric
- Wed Aug 25, 2021 10:30 am
- Forum: Viscosity Support (Windows Version)
- Topic: No client ip
- Replies: 2
- Views: 5333
Hi Ray, You have something on this machine blocking access to the driver. Could you please try switching to the legacy driver by going to Preferences -> Advanced and changing the Adapter Type, then trying to connect again. In the mean time, I'd recommend uninstalling any software you don't need that...
- by Eric
- Tue Aug 17, 2021 9:28 am
- Forum: Viscosity Feedback
- Topic: Suggestion - Allow different icons/colors for different VPN configurations
- Replies: 1
- Views: 15831
Hi unixorn,
Thanks for the feedback, we do appreciate it. We'll add this to our feature request list.
Regards,
Eric
Thanks for the feedback, we do appreciate it. We'll add this to our feature request list.
Regards,
Eric
- by Eric
- Mon Aug 09, 2021 9:19 am
- Forum: Viscosity Support (Windows Version)
- Topic: Crash on App start
- Replies: 1
- Views: 5554
Hi justinl, A FailFast crash occurs before Viscosity can actually launch. This usually means you have a corrupt .NET install, or have some intrusive developer tools trying to attach themselves to .NET or Viscosity. Please see the forum posts below for some ideas that may help: https://sparklabs.com/...
- by Eric
- Fri Aug 06, 2021 10:00 am
- Forum: Viscosity Support (Windows Version)
- Topic: Can't connect to RDP after viscosity installation
- Replies: 6
- Views: 14901
Hi sullrich, We've seen reports on Azure VMs that DHCP fails after additional non-azure adapters are installed, for some reason Azures DHCP service cannot handle more than one adapter on a VM, you will need to contact Azure for support about this. To get around this, you will need to set a static IP...
- by Eric
- Wed Aug 04, 2021 12:20 pm
- Forum: Viscosity Support (Windows Version)
- Topic: windows 11 not working
- Replies: 2
- Views: 6536
Hi kreutzer1980,
Please update to the latest beta, this has a driver compatible with Windows 11 - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
Please update to the latest beta, this has a driver compatible with Windows 11 - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
- by Eric
- Wed Jul 28, 2021 8:22 am
- Forum: Goodies
- Topic: Saved Passwords
- Replies: 2
- Views: 23016
Hi frankiem, Thanks for your contribution, we do appreciate it! There is another alternative though that may be easier than needing to run a script like this. Viscosity will pull preferences via GPO. You can push these via your own policies using the ADMX files provided here - https://sparklabs.com/...
- by Eric
- Mon Jul 19, 2021 9:35 am
- Forum: Viscosity Support (Windows Version)
- Topic: Username & Password
- Replies: 1
- Views: 4273
Hi elguappo,
You will need to contact your VPN Provider for a username and password, this will be whoever provided you with the connection you are trying to connect with - https://sparklabs.com/support/kb/articl ... ovider-is/
Regards,
Eric
You will need to contact your VPN Provider for a username and password, this will be whoever provided you with the connection you are trying to connect with - https://sparklabs.com/support/kb/articl ... ovider-is/
Regards,
Eric
- by Eric
- Mon Jul 19, 2021 9:34 am
- Forum: Viscosity Support (Windows Version)
- Topic: Connection is not reachable. Disconnecting.
- Replies: 2
- Views: 5808
Hi mloffer,
Please ensure you don't have any firewall software blocking ViscosityService or OpenVPN @ C:\Program Files\Viscosity.
Please also try updating to the latest beta - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
Please ensure you don't have any firewall software blocking ViscosityService or OpenVPN @ C:\Program Files\Viscosity.
Please also try updating to the latest beta - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
- by Eric
- Mon Jul 19, 2021 9:32 am
- Forum: Viscosity Support (Windows Version)
- Topic: Beta 1.9
- Replies: 21
- Views: 25172
Hi Jason, I'm afraid this is a bug in the Windows 11 upgrade process some users are seeing where some system files are being corrupted. Please try downloading the latest VC redistributable below and running a repair. If this doesn't help, you may need to remove the Microsoft Visual C++ redistributab...