False incorrect username and password error

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avarlotta

Posts: 5
Joined: Thu May 23, 2019 10:38 pm

Post by avarlotta » Fri Aug 23, 2019 12:39 am
Hello,
Lately whenever I start up Viscosity after my computer wakes up after a sleep state, when connecting to the VPN I'll get an 'Incorrect username and password error' message pop-up window on the desktop. If I just dismiss it, the connection will succeed without errors. This is a true annoyance, even because Viscosity's log message doesn't reveal anything that might be the problem. I've removed the old username/password entries in the keychain, but that hasn't changed the behavior. I'm using the latest version of Viscosity on macOS Mojave (10.14.6).

Cheers,
Angelo

James

User avatar
Posts: 1918
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Fri Aug 23, 2019 1:07 pm
Hi Angelo,

Viscosity will display such an alert if the OpenVPN server sends an "AUTH_FAILED" message. More information about why the message is being sent may be available in the connection log (please see the link below), but you'll likely need to view the server's log (or ask your IT administrator to) to see why your first attempt is getting rejected.
https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/

If I had to guess, I'd say either some form of two-factor authentication is involved, or the OpenVPN server isn't set up to handle session/auth tokens correctly.

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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