VPN disconnected and keyboard unresponsive

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NanoG6

Posts: 5
Joined: Tue Nov 04, 2014 6:47 pm

Post by NanoG6 » Mon Sep 21, 2020 12:33 pm
As in title, I tried using latest stable and beta in latest Catalina on MBP 2020, if I leave the laptop and then screen off, the VPN will be disconnected. Whenever I wake up the screen by pressing touch ID, keyboard and trackpad is unresponsive for about 20-30 sec and VPN is reconnecting.

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James

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Posts: 2313
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Mon Sep 21, 2020 12:52 pm
Hi NanoG6,
As in title, I tried using latest stable and beta in latest Catalina on MBP 2020, if I leave the laptop and then screen off, the VPN will be disconnected.
Please refer to the following support article:
https://www.sparklabs.com/support/kb/ar ... -on-sleep/
keyboard and trackpad is unresponsive for about 20-30 sec
This will be unrelated to Viscosity. It's not possible for Viscosity to cause such behaviour.

Cheers,
James
Web: https://www.sparklabs.com
Support: https://www.sparklabs.com/support
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