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Viscosity Helper Connection Failed

Posted: Thu Aug 26, 2021 4:21 pm
by cNone
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

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After updating to latest version Viscosity giving me this error:

Viscosity Helper Connection Failed

Viscosity was unable to connect to its helper tool and must now quit. Please ensure that Viscosity has been correctly installed and isn't being blocked by any network security software, and then reopen Viscosity to try again.

Reopening it tries to install helper tool again and again.

How can i deal with it? Thank you.

Viscosity fails after update to 1.9.4 on Big sur

Posted: Thu Aug 26, 2021 4:32 pm
by bferrell58
The following messages is seen:

Viscosity Helper Connection Failed

Viscosity was unable to connect to its helper tool and must now quit. Please ensure that Viscosity has been correctly installed and isn't being blocked by any network security software, and then reopen Viscosity to try again.

Uninstall steps from:

https://www.sparklabs.com/support/kb/ar ... osity-mac/

followed

Helper "installs" after removal. Viscosity fails to start.

Viscosity Helper Connection Failed after upgrade to 1.9.4

Posted: Thu Aug 26, 2021 4:56 pm
by andy_p
After automatic upgrading, I get the message "Viscosity Helper Connection Failed".
I closed Viscosity, and removed the helper:
sudo launchctl unload "/Library/LaunchDaemons/com.sparklabs.ViscosityHelper.plist"
sudo rm "/Library/PrivilegedHelperTools/com.sparklabs.ViscosityHelper"
sudo rm "/Library/LaunchDaemons/com.sparklabs.ViscosityHelper.plist"
sudo rm -R "/Library/Application Support/Viscosity"

Downloaded 1.9.4 and installed, problem persists.
Removin ViscosityHelper and installing 1.9.3 restored connectivity, so apparently the 1.9.4 helper is broken on my 10.14.6 system.

Re: Viscosity Helper Connection Failed

Posted: Thu Aug 26, 2021 4:57 pm
by cNone
I have solved the issue with manually copying the helper from app to PrivilegedLaunchServices. Thank you for this great tool :)

Re: Viscosity Helper Connection Failed after upgrade to 1.9.4

Posted: Thu Aug 26, 2021 5:22 pm
by kvadrocopter
Hi. I have some problem.
MacOS 10.14.6
After upgrade from 1.9.3 to 1.9.4 broken Viscosity. And rollback to 1.9.3 not worked to.

Re: Viscosity Helper Connection Failed

Posted: Thu Aug 26, 2021 6:09 pm
by Eric
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi cNone,

Thanks for the feedback, we're investigating at the moment.

Regards,
Eric

Re: Viscosity fails after update to 1.9.4 on Big sur

Posted: Thu Aug 26, 2021 6:10 pm
by Eric
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi bferrell58,

Thanks for the report, we're looking into this.

If you could please check the Console Log for any information and post it here, that would be appreciated - https://sparklabs.com/support/kb/articl ... nsole-log/

Regards,
Eric

Re: Viscosity Helper Connection Failed after upgrade to 1.9.4

Posted: Thu Aug 26, 2021 6:11 pm
by Eric
[EDIT By SparkLabs] For anyone coming across this topic with the same issue, please find information on how to resolve this issue at the following link:
viewtopic.php?f=3&t=3039&p=9410#p9410

Hi kvadrocopter and andy,

Thanks for the reports, we're looking into this.

If you could please check the Console Log for any information and post it here, that would be appreciated - https://sparklabs.com/support/kb/articl ... nsole-log/

Regards,
Eric

Re: Viscosity Helper Connection Failed after upgrade to 1.9.4

Posted: Thu Aug 26, 2021 6:22 pm
by chewborg
Might be a good idea to put a hold on pushing out this update for Mac users
Exact same problem and broken VPN client on MacOS Catalina 10.15.7

Re: Viscosity Helper Connection Failed after upgrade to 1.9.4

Posted: Thu Aug 26, 2021 6:24 pm
by dwarfc
Same problem here. No connection to any of our production systems because of this...

Tried to follow the "Console Log" guide but searching for Viscosity gave no results.