Viscosity Crashing

Got a problem with Viscosity or need help? Ask here!

drsliks

Posts: 2
Joined: Sun Sep 04, 2011 10:37 pm

Post by drsliks » Sun Sep 04, 2011 10:38 pm
Hello, im currently running the latest version of viscosity on windows 7 and mainly when the computer goes to sleep but other times when i have left the laptop downloading viscosity decides to crash., but is there any reason you know of, it is not just when it is sleeping though




Source
Viscosity.exe

Summary
Stopped working

Date
‎04/‎09/‎2011 13:23

Status
Not reported

Description
Faulting Application Path: C:\Program Files\Viscosity\Viscosity.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: viscosity.exe
Problem Signature 02: 1.3.2.1082
Problem Signature 03: 4e37d4c2
Problem Signature 04: Anonymously Hosted DynamicMethods Assembly
Problem Signature 05: 0.0.0.0
Problem Signature 06: 0
Problem Signature 07: 1
Problem Signature 08: ffffffff
Problem Signature 09: 0HNTZKIIW1DWGHFDZWUHXF4SVJJTMRAB
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

----------------------------------------------------------------------------------------------------------

Description
Faulting application name: Viscosity.exe, version: 1.3.2.1082, time stamp: 0x4e37d4c2
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0xe0434352
Fault offset: 0x00009617
Faulting process id: 0x998
Faulting application start time: 0x01cc62813b2b644a
Faulting application path: C:\Program Files\Viscosity\Viscosity.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 41fc01d3-ce8d-11e0-ada8-705ab66e44dc



Thanks, Jamie

Eric

User avatar
Posts: 960
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Sun Sep 04, 2011 11:13 pm
Hi Jamie,

We are aware of an issue that could be causing this. It happens when the computer goes to sleep or into standby while a connection is active. We are having problems replicating it as it is only happening on a small number of computers, but we are hoping to have a fix in the next release.

In the mean time, if you un-tick the "Reconnect active connections on wake" check box in the General tab of the preferences window, it should minimize this crash from occurring.

Regards,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

IanDaley

Posts: 1
Joined: Fri Oct 21, 2011 3:35 pm

Post by IanDaley » Fri Oct 21, 2011 3:37 pm
Hi Eric,

just to let you know I have a user who has developed this same problem. Any word on a fix yet? I have suggested to them your temporary work around above and waiting to hear their feedback.

Cheers

Ian

Eric

User avatar
Posts: 960
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Sat Oct 22, 2011 12:59 am
Hi Ian,

The latest release should have fixed this issue. We've had confirmations from several people that they no longer encounter this crash.

Are you using version 1.3.3?

Cheers,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
4 posts Page 1 of 1