Cannot uninstall/reinstall properly

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endre.lovas

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Joined: Thu Sep 22, 2011 4:05 am

Post by endre.lovas » Thu Sep 22, 2011 4:13 am
I run both Mac and Win edition. Mac edition works nice.

After installing Win edition I kept getting "Creating connection..." message forever when I tried to import Mac settings. I noticed that after a while there are about 5 virtual network adapters appeard. After following another thread I decided to uninstall Viscosity and reinstall. However uninstall stucks during the process. The only way to continue is to kill the ViscosityService process manually. After uninstall I receive an error message that some compoenents could not be uninstalled but can be removed manually.

Virtual adapters remained in control panel. There is no way to remove them. I cannot reinstall neither because the "Creating connection..." message keeps coming. I tried to install drivers but the installation pack stucks.

Really crappy solution for Windows and I am really disappointed so far. Any advise how to proceed?

Eric

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Posts: 960
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Sep 22, 2011 5:19 pm
Hi endre.lovas,

We're sad to hear you're having problems. What version of Viscosity and Windows are you running? Also, are you able to send us a copy of one of the configurations you're having problems importing? You're welcome to remove any sensitive addresses from them and email them to [email protected] if you prefer.

Regards,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

Eric

User avatar
Posts: 960
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Sep 22, 2011 7:27 pm
Hi endre.lovas,

There is a new beta build up. Could you let us know if you still experience the problems with it?

http://www.thesparklabs.com/forum/viewt ... 1593#p1593

If so, does the same problem occur when creating a new connection? (Go to + -> New connection, put something into the address field and click Save).

Regards,

Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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