"Connection is not reachable" on Win 7 but works on Mac

Viscosity Support (Windows)
1

Just downloaded the latest version and imported the connection from Viscosity on my Mac and I get “Connection is not reachable”. I can connect fine on the mac from the same location (my house).

I can ping the vpn host from windows. I tried disabling the windows firewall completely with no luck. I also added a rule and added both the executible and service to it. Not sure what else to try. My config and log from the windows client is below.

Thanks!

Oct 12 02:25:01: Viscosity 1.4.0 (1159)
Oct 12 02:25:01: Running on Microsoft Windows 7 Ultimate 
Oct 12 02:25:01: Checking reachability status of connection...
Oct 12 02:25:01: Connection is not reachable. Disconnecting.
Oct 12 02:25:01: State changed to Disconnected




#-- Config Auto Generated By Viscosity --#

#viscosity startonopen false
#viscosity dhcp true
#viscosity dnssupport true
#viscosity name XXXXXXX
#viscosity ipv6 false
remote XX.XX.XX.XX 1194 udp
pull
comp-lzo adaptive
ca ca.crt
redirect-gateway def1
dev tun
cert cert.crt
tls-client
key key.key
mute-replay-warnings
float
cipher BF-CBC
route-delay 5
dev-node {XXXXXXX-BEC5-4460-XXXX-0355FC2C93C5}
2

Hi ceddybu,

This one didn’t crop up in our testing and is only effecting a small portion of our users. We sincerely apologise for any disruption it has caused. Below is a link to a beta build we’ve put up. It is the 1.4 release with what we hope is a fix for the problem you have described. Let us know if it solves the problem.

https://www.sparklabs.com/forum/t/beta-latest-build-of-viscosity-for-windows/362/1

Cheers,

Eric

3

The connection gets farther, but there is still a problem. I tried “clearing” all the files under the authentication tab to make sure the correct files are being loaded. Any ideas?

Thanks for the response!

Oct 12 03:14:51: State changed to Connecting
Oct 12 03:14:51: Viscosity 1.4.0 (1160)
Oct 12 03:14:51: Running on Microsoft Windows 7 Ultimate 
Oct 12 03:14:51: Checking reachability status of connection...
Oct 12 03:14:52: Connection is reachable. Starting connection attempt.
Oct 12 03:14:52: Bringing up interface...
Oct 12 03:14:52: OpenVPN 2.2.2 Win32-MSVC++ [SSL] [LZO2] [PKCS11] built on Jan  4 2012
Oct 12 03:14:56: IMPORTANT: OpenVPN's default port number is now 1194, based on an official port number assignment by IANA.  OpenVPN 2.0-beta16 and earlier used 5000 as the default port.
Oct 12 03:14:56: WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.
Oct 12 03:14:56: NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables
Oct 12 03:14:56: Cannot load certificate file cert.crt: error:02001005:system library:fopen:Input/output error: error:20074002:BIO routines:FILE_CTRL:system lib: error:140AD002:SSL routines:SSL_CTX_use_certificate_file:system lib
Oct 12 03:14:56: Exiting
Oct 12 03:14:57: State changed to Disconnected
4

Hi ceddybu,

Do you know if you’re using a 32bit or 64bit version of Windows 7 there?

Cheers,

Eric

5

Eric, I’m running 64-bit version of windows

6

Thanks. We think we know what might be going on, we’ll have another beta up shortly.

Thanks for your patience!

Eric.

7

Hi ceddybu,

Please let us know if this new beta helps:
https://www.sparklabs.com/forum/t/beta-latest-build-of-viscosity-for-windows/362/1

Regards,

Eric