Viscosity 1.7.13 (1589) can not connect - no error is given

Viscosity Support (Windows)
1

Hi

After update to viscosity 1.7.13 (1589) I can no longer connect to any of my sites. The program does not give any error.

In the log I find following errors:

jan 16 8:42:20: OpenSSL: error:0906D066:PEM routines:PEM_read_bio:bad end line
jan 16 8:42:20: OpenSSL: error:140AD009:SSL routines:SSL_CTX_use_certificate_file:PEM lib
jan 16 8:42:20: Cannot load certificate file C:\Users\Gebruiker\AppData\Roaming\Viscosity\OpenVPN\8\cert.crt
jan 16 8:42:20: Exiting due to fatal error
jan 16 8:42:20: Status gewijzigd naar Disconnected

Is there any way to return to the previous 1.7.12 version because I need viscosity urgently!

Regards,

Bernard Rondelez

2

Hi Bernard,

Thanks for reporting this. Are you able to send us a copy of your cert file (only the cert file, not the key) and your config file?

Regards,
Eric

3

Hi

Thank you for your reply.

I placed the files in a shared folder: https://drive.google.com/drive/folders/11jKBhYG-ivHNwyA8fnz-QdPjtcfzi7Wk?usp=sharing

Kind Regards

Bernard Rondelez

4

Hi Bernard,

Thanks for the reply! I think we’ve found the underlying issue. We’ve just released 1.7.13.1 Beta 1 to our beta stream which will hopefully resolve this issue. We’d highly appreciate it if you could grab the beta and let us know if the problem still occurs!

https://sparklabs.com/support/kb/article/using-viscosity-beta-versions/

Regards,
Eric

5

We have the exact same issue… is there a way to grab the 1.7.12 version on your site… I cant find it and this is a major issue

6

Hi RaidX44,

The current beta will resolve this issue if you can update to it using the above instructions. If you are not comfortable with updating to a beta, please email us and we will send you a link for 1.7.12.

Regards,
Eric

7

The BETA release solves my issue reported in https://www.sparklabs.com/forum/t/viscosity-1-7-13-can-not-connect-openvpn-verification-fail/1641/1 Thanks guys

8

Hi

I’ve installed the beta version 1.7.14 (1592) beta1 and I can once again connect to my remote sites.

Thank you for the quick support!

Kind Regards

Bernard Rondelez

9

Thanks very much for letting us know, Bernard!

10

The new 1.7.14 fixed my issue too

Thx for that quick fix… It was indeed quick!!