Viewing the Console Log
The Console log often contains error messages or warnings from Viscosity or macOS when a problem occurs. If you are experiencing trouble using Viscosity, and no helpful information can be found in the connection log, then you should check the Console log.
You can access the Console log like so:
- Open the Console application. This can be found at /Applications/Utilities/Console.app
- For real-time log messages from all applications (including Viscosity), make sure your computer is selected under the "Devices" section to the left. For historical log messages, select "system.log" from the left instead.
- For messages from Viscosity, enter "Viscosity" in the Search field to the top right, and then press Return/Enter. Leave it blank for all Console log messages.
- If you're viewing real-time messages, click the "Start" button in the toolbar. A real-time list of all log messages should start displaying.
- Quit Console from the Console menu when finished.
It is important to note that the Console log displays messages from all applications, not just Viscosity. You can use the "Search" field to the top right-hand corner of the window to just display results related to Viscosity. However in many instances you may need to view all messages to debug an issue. For more information on how to use the Console please refer to Apple's Console User Guide.
You may be asked to provide messages from your Console log to support staff. To select a message simply click on it to select it, and then use the Edit menu to copy it (so you can paste it into a email). You can also select multiple messages by holding down the Command Key (to select multiple individual messages) or the Shift Key (to select multiple messages in a row).